CHAIN SIZE GUIDE

BRACELET SIZE GUIDE 

1. Measure your wrist just below the wrist bone, where one would normally wear a bracelet, with a flexible measuring tape, or a strip of paper. 

2. If you are using a plain strip of paper, then measure that item with a ruler to determine your wrist size. 

3. Add 1/4 inch to 1 inch to your wrist size, depending on whether you would like a snug, comfort, or loose fit. 

RING SIZE GUIDE 

 

1. How long until I receive my jewelry?

    Delivery Time= Processing Time + Shipping Time

Processing Time

  Processing time differs from product to product. Some popular styles can be shipped out within 48 hours (except Sundays and holidays), while engraved or custom orders may take 10-15 working days. Order cutoff time: 5:00 PM in Mon- Fri (GMT-08:00) Pacific Standard

  Shipping time depends on the shipping method you selected.

  *If you have chosen to pay by credit card or PayPal, the confirmation of the order will be carried out in real time on our website.
   *Once your order has been shipped, you will receive the tracking number with an email confirmation of the shipment.

  *Due to the current procedures we and our delivery partners have put in place to ensure the well-being of our team and customers, there are unavoidable delays, and deliveries may take a bit longer than usual. We thank you for your understanding during this challenging time.

Please note the below time frames do not include processing time prior to dispatch.
 

2.Shipping Time (10-15 business days)

• Standard Shipping (10-15 business days) is Free
  

 We provide Free Standard Shipping internationally to most countries worldwide.( Including United Steds, United Kingdom, Canada, France, Germany). The standard shipping is FREE.  

Multiple items ordered under a single order may not always ship together. In the case of multiple shipments for an order, you will not be charged any additional shipping fees.

Orders are processed Monday- Friday. Orders that are placed on weekends and holidays are processed the next business day.

Please allow 1-2 weeks for delivery. An international shipment tracking number will be provided upon shipment to your destination.

Please note that you may incur customs duties and taxes on the items you purchase, and these fees are not charged or calculated by satrao. Customers are responsible for all import taxes, customs, starring, excises, and other governmental fees associated with their merchandise. Such customs fees, if applicable, are generally paid directly to your national government or postal service at the time of delivery. Satrao has no involvement in foreign customs policies and has no ability to predict possible customs fees for merchandise sent outside the USA. In the case of returned shipments, the customer is responsible for any and all additional shipping fees and return fees assessed. Please call your local customs & duties offices for more information regarding excise duties.

GENERAL SHIPPING INFO
All packages will require signature confirmation.

We are not responsible for any lost, stolen, or damaged shipments. All shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier.

We cannot and will not change or intercept a package to alter the delivery.

We will only ship to the address provided at checkout.

If you have questions about our products or an order, the quickest way to contact us is by sending us a message below.

We will respond by email within 1-2 hours if you contact us during normal business hours.( Monday-Friday 9a.m.-6p.m.PT )

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note that there will be a $10 charge if you fail to return the item(s) back with its original packaging.

To start a return, you can contact us at satraoaoli@gmail.com. Please note that returns will need to be sent to the following address:

No.182 Bulan Road, Nanwan Street,Longgang,

Shenzhen, 518000 Guangdong, China

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at satraoaoli@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Jewelry Bundles
Bundled items must be returned in full. Please note if you purchased a bundle, you must return all items in the bundle in order to receive a refund.

Last Chance
Last Chance items are final sale and cannot be returned.

Engraved Jewelry
Engraved items are final sale and cannot be returned.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at satraoaoli@gmail.com.

Email us: satraoaoli@gmail.com
Dm us: IG @satraoofficial